Privacy Policy
This Privacy Policy governs the collection, use, and disclosure of personal information provided by users of Xylnterm. By accessing this website, you agree to the terms described here.
Xylnterm reserves the right to modify this Privacy Policy at any time. Changes take effect upon publication. The site may contain links to third-party resources with their own privacy policies, and Xylnterm is not responsible for those policies. By submitting personal data, users consent to processing as described below.
Collection, Storage, and Deletion of Personal Data
Xylnterm collects personal data only with user consent and only to the extent necessary to provide services, purchases, support, or communications that require private information. Appropriate technical and organisational safeguards are applied.
Personal data may be retained for up to 3 years after the last contact, or until consent is withdrawn.
Data may be anonymised, blocked, or deleted when further processing is no longer necessary.
Xylnterm may collect personal data in the following categories:
Technical Information
- Access time and IP address;
- Traffic sources to the website;
- Pages visited by the user;
- Advertising impressions;
- Other technical information provided by the browser;
- User phone number if a call is placed to a number shown on the website.
When users register, Xylnterm may collect information necessary for authentication, personalisation, order fulfilment, or feedback:
- User name;
- Email address, phone number, and postal address where relevant.
User Activity Information
- Information about agreements or contracts between the user and the company;
- Support requests submitted to the company;
- Information about purchased or used products and services;
- Payments and other financial information required by applicable law.
Purposes of Processing Personal Data
- Providing products and services;
- Using customer feedback to improve products or services;
- Sending promotions, discounts, and special offers by email or SMS with consent;
- Providing customer support and communication channels.
Xylnterm Does Not Share Personal Data with Third Parties Except in the Following Cases
- With the user's explicit consent;
- When required by law enforcement authorities under applicable law;
- In the event of a merger or acquisition.
Use of Cookies and Tracking Beacons
Cookies may collect information such as IP address, operating system, browser type, and referring URLs. Tracking beacons may be used for anonymised visitor statistics. Users can disable cookies in their browser at any time.
User Rights
Users may update their personal data where applicable. To request that processing be limited or stopped, please contact Xylnterm.